Delete your account

This page explains how to request deletion of your AlephPlay account and the data associated with it. This applies whether you signed up on the website, the Android app, or the iOS app — one account covers all surfaces.

Option 1 — Delete from inside the app (fastest)

1Open the AlephPlay app

On Android, iPhone, or web, open the app and make sure you're signed in with the email address tied to the account you want to delete.

2Tap the profile icon (top right)

This opens the profile menu. Tap "Sign in / Account" if you're signed in — you'll see your account email displayed.

3Tap "Delete account"

Confirm the prompt. Your account, profiles, and usage history will be permanently removed within 30 days.

Option 2 — Delete by email

1Send us an email from the address on your account

Email support@alephplay.com with the subject line "Delete my AlephPlay account". We must receive the request from the email address registered on the account so we can verify it's you.

Email us to delete

2We'll confirm receipt within 7 business days

You'll get a reply confirming your request and the planned deletion date.

3Deletion completes within 30 days

We'll send a final email when your account and associated data have been removed.

What gets deleted

When your AlephPlay account is deleted, we permanently remove:

✕Account emailRemoved from authentication system

✕Password hashRemoved; we never had your plaintext password

✕Family profilesAll parent and child profiles, names, avatars, PINs

✕Game usage historyWhich games each profile played and for how long

✕Parental settingsTime limits, per-game allowlists, content filters

✕Device trial recordsRemoved from our trial-tracking table

✕Linked subscription stateActive subscription is cancelled and the local record is deleted

What we keep, and for how long

Some records cannot be deleted immediately because we are legally required to retain them:

⚠Subscription receiptsKept for up to 7 years for tax and accounting compliance. Stripped of personal identifiers where possible.

⚠Server logsKept up to 30 days for security and abuse prevention, then automatically deleted.

⚠Anonymized usage statisticsAggregate counts (e.g. "1,200 users played Chess this month") are kept in non-personal form.

Cancelling vs deleting

Deleting your account is different from cancelling your subscription:

Cancelling stops future billing but lets you keep using AlephPlay until the end of your current billing period. Your account stays active so you can resubscribe later. To cancel, open the Play Store (Android) or Settings > Subscriptions (iOS), or visit the account page if you subscribed on the website.
Deleting removes your account entirely. If you also have an active subscription, deletion will cancel it. You will not be charged again, and you keep access through the end of your billing period (or it ends immediately, depending on the store).

Deleting only some data — without deleting your account

You don't have to delete the whole account to clean up specific data:

Delete a single child profile — open the app → profile menu → pick the profile → Delete profile. Removes that profile, its avatar, settings, and usage history.
Clear usage history — usage history older than 90 days is automatically aggregated then deleted. You can also email us to request immediate deletion of usage history while keeping your account active.
Change your email — email support@alephplay.com from the current address; we'll update it after verification.

Questions?

If anything on this page is unclear or you need help, email support@alephplay.com. We aim to reply within 7 business days. For more detail on how we handle data, read our privacy policy.